Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Contact information: name, email address, and phone number when you send a question or book a visit.
• Questions you send us: if you use the question form or text us, we receive what you write plus the contact details you include. These are used solely to answer you and are never sold.
• Technical data: IP address, browser type, device type, and pages visited, collected automatically via cookies and analytics tools.

2. How We Use Your Information

• To respond to a question you sent, or to help you get scheduled.
• To send you educational content and follow-up communications related to your interest in our care.
• To contact you by email or text message (SMS) if you have provided your phone number and consented to receive texts.
• To improve our website and its content.
• To measure the effectiveness of our advertising campaigns using aggregated, anonymized data.

3. Advertising & Tracking Technologies

Our website uses analytics tools — including Google Analytics 4, Microsoft Clarity, and self-hosted Umami — to understand how visitors use our site. These tools collect anonymized usage data such as pages visited, session duration, and device type.

Meta Pixel (Facebook Pixel): We may use the Meta Pixel, a tracking technology provided by Meta Platforms, Inc., to measure the effectiveness of our advertising campaigns. When active, the pixel may collect your IP address, browser information, and pages visited. It does not collect the content of any question you send us — that is never shared with Meta. Note: The Meta Pixel is currently disabled. We will update this policy when it is reactivated.

Custom Audiences: We may use your email address to create Custom Audiences on Meta for advertising purposes. You may opt out of this use by contacting us at the email below.

To opt out of Meta's interest-based advertising, visit facebook.com/ads/preferences.

5. SMS / Text Message Communications

If you provide your phone number and consent to receive text messages, you may receive SMS communications from Mindful Medical Weight Loss regarding your question or appointment reminders. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to any text message. For help, reply HELP or contact us at the email below.

6. Data Sharing

We do not sell your personal information. We may share your information with:

• GoHighLevel (GHL): Our CRM platform used to manage communications and follow-up. Your name, email, and phone number may be stored in GHL.
• Airtable: Our database platform used to store patient records for our practice.
• Meta Platforms: Aggregated, anonymized data for advertising measurement only. Your health-related messages are never shared.
• Service providers who assist in operating our website and services, under confidentiality agreements.

7. Your Rights & Data Deletion

You have the right to:

• Request access to the personal information we hold about you.
• Request correction or deletion of your personal information.
• Opt out of email communications by clicking "unsubscribe" in any email.
• Opt out of SMS communications by replying STOP.
• Request that your email not be used for Meta Custom Audiences.

To request deletion of your data, email us at privacy@mindfulmedicalweightloss.com with the subject line "Data Deletion Request," including your name and the email address you used to contact us. We will confirm and complete deletion within 30 days.

If you connected with us through Facebook or Instagram, you can also remove our app's access to your data at any time via Facebook's Settings & Privacy > Settings > Apps and Websites, or Instagram's Apps and Websites settings.

8. Cookies

We use essential cookies to operate our website and analytics cookies to understand how visitors use our site. We do not use cookies to track your health information. You may disable cookies in your browser settings, though some features of the website may not function correctly.

9. Children's Privacy

Our services are intended for adults aged 18 and older. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated effective date. Continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us: